If you request a day off and someone with higher seniority than you requests that same day, you don't get it. This company is based on seniority for everything. Sadly, this is not the airline I thought it was in a few ways. If there was one, it would probably be as thick, like the size of a few cinder blocks -no joke! I heard through the grapevine that things were different when Herb Kelleher left, and sadly has passed away. I was told by a supervisor, that due to the complexity of the system, they do not have one. The information is difficult to find, as there is SO much and when you are pressed for time, that is not an efficient way to get the answer you need. The airport computer system is so outdated and cumbersome. You can show up to work sick, you get sent home and get a knock against your attendance or if you are lucky enough and it's not busy, I heard that the supervisors "could" let you home without pay and no occurrence against you. During probation you better not be late, sick etc or they fire you after a certain amount of occurrences. No union help until probation is done, even though you pay the dues. I love that employees can be outgoing, act silly and be themselves (hence you tube videos). I do give the company a thumbs up for the policies/terms and conditions when it comes to passenger handling. The nice thing about Soutwest, is the company allows you to make your own judgement calls for certain issues, such as people who miss flights, have flight disruptions, and SOME baggage rules.
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